I do. Most consumers have no clue what goes on behind the scenes at fine hotels, restaurants, bars, clubs. They may suspect (sometimes with good cause) that vengeful waiters spit on their food. But that's about all they know. Some years ago I was involved with a manager at the Waldorf. The back of the house stories from there were gold. This one comes from the high end fine dining industry in New York City. It leads to another discussion on alpha/beta with The Zola. Each time we take on the subject, we peel another layer of the onion.
Read my guest blog on The Zola System today: The Butts of the Joke
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